Privacy Policy
Effective January 1, 2026
Artisan Epoxy Floors of West Hollywood, westhollywoodepoxyflooringandconcretepolishing.com, team@westhollywoodepoxyflooringandconcretepolishing.com
Who this policy covers
Artisan Epoxy Floors of West Hollywood is a flooring contractor in West Hollywood, CA. This page explains what information we collect when you use our website, call us or ask for an estimate, what we do with it and what you can ask us to do about it.
It covers this website and the conversations that come from it. You can read more about who we are on our About page.
What information we collect
Most of what we collect is information you give us, because we can't quote or schedule a floor without it.
Contact and estimate requests. When you fill out our form, call or email, we usually get your name, phone number, email address, the property address and what you tell us about the job, such as the room, its size or photos of the floor.
Job details. If we come out for an estimate or do the work, we keep notes on the floor, the quote, the schedule and how payment was made.
Website use. Like most sites, ours collects basic information automatically when you visit, such as your browser and device type, the pages you looked at, how you got here and a rough location based on your IP address.
Cookies. These are small files your browser stores so a site works properly and so we can see, in general terms, how people use it.
How we use your information
We use what you send us to answer your question, set up a visit, give you an estimate, do the job and follow up afterward.
We may also use it to keep our own business, tax and job records, to handle a question or problem with the work and to protect our business and customers from fraud.
We use website and cookie information to see which pages people find useful and where the site needs fixing, so it's easier to use. We don't use it to build a personal profile of you.
Who we share it with
We don't sell your personal information, and we don't rent or trade it to other businesses for their marketing.
We share it only when the job or the law needs it. That includes the outside service that runs our contact form, the tools we use for website analytics, email, scheduling and payments, and our accountant or other advisors. These companies handle your information to provide their service to us.
We may also share information if the law requires it, to answer a valid legal request or to protect our rights or someone's safety.
Cookies and analytics choices
You can block or delete cookies in your browser settings, and most of the site will still work if you do. Some analytics providers also offer their own opt-out tools.
Some browsers send a "Do Not Track" signal. There isn't one agreed standard for responding to it, so the site may not change how it works when it gets one.
How long we keep it
We keep estimate requests and job records as long as we need them to finish the work, answer questions about it later and keep the business and tax records we're required to keep.
If you asked for an estimate and didn't hire us, we keep your details only as long as they're useful for following up, and then we delete them. Website analytics data is usually kept in summary form, not tied to your name.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep something for legal, tax or warranty reasons, and if so we'll tell you what and why.
You can also ask us to stop contacting you about anything other than an open job. California residents may have more rights under state law, and we'll honor any request the law gives you.
We won't treat you differently or charge you more for asking. Before we hand over or delete anything, we may ask you to confirm who you are, so your information doesn't go to the wrong person.
How we protect it
We limit who on our crew can see customer information and use services with reasonable security protections. No website or email system is perfectly secure, so please don't send us anything like bank or card numbers through the contact form.
Children
This site is for homeowners and businesses, not children. We don't knowingly collect information from anyone under 13, and if we find out we have, we'll delete it.
Changes and privacy questions
If we change how we handle information, we'll update this page, and the version posted here is the one that applies.
If you have a privacy question or concern, or want to make one of the requests above, call us at (213) 329-1493 or reach us through our Contact page. Tell us what you need, and we'll get back to you and sort it out.